About this platform

The TACT Grievance Redress Mechanism (TGRM) is a web application system which allows the submissions of Tanzania Agricultural  Catalytic Trust stakeholder grievances; from anywhere in the world at any time.

Once received, complaints will be forwarded to the respective departments for vetting and action for speedy and favorable redress. Each grievance lodged is tracked with a unique auto-generated number to ensure all concerns are tracked and addressed accordingly. And further evaluates the TACT turnaround time in conclusively mitigating and resolving the causes of your grievances.

Issues not taken up for redress

• Political matters
• Subjudice cases or any matter concerning a court judgment
• Personal and family disputes
• Any matter which contravenes the laws of the United Republic of Tanzania
• General suggestions

Feedback: Your valuable feedback on the quality of grievance resolution will help us improve our services. Please note; all grievances shall be subject to the rules and procedures stipulated in the TACT Flow Chart

Note: If you have not received satisfactory redress of your grievance(s) within a reasonable period of time, as per the TGRM Flow Chart , you may directly contact TACT on +255 22 2923567